RETURNS & REFUNDS
Return Policy
Here at southwestdentalmedical.com, we are absolutely committed to customer satisfaction with our products! Holding firm to this commitment, we strive to provide only high-quality, dependable dental and medical supplies to you, our customer. Nonetheless, we know that returns do happen, and that's okay! In order to make the return process as simple as possible, here are a few tips to keep in mind while making returns:
-
If your product has a warranty, the warranty will be included in the packaging. Rest assured, Southwest Dental is more than happy to assist you through the manufacturer warranty process.
-
Many items are available for refund within 15 days of receipt. However, please keep in mind that non-defective returns may be subject to a 20% restocking fee.
-
Unfortunately, we cannot accept returns on sterile items if the seal or packaging is broken or punctured.
-
Items marked with the Hygiene Product Symbol and other products where the intended use is to be in direct contact with the human body (Wound Care, Cushions & Pillows, Bathroom Aids, Patient Slings, Standers, etc.) may not be returned due to sanitary reasons.
-
We ask that you always report damaged/defective merchandise within 72 hours. After 72 hours, we unfortunately cannot guarantee the manufacturer will accept the return.
-
Customers are responsible for return shipping on all non-defective purchases. If a product is defective or we ship the wrong item(s), Southwest Dental Medical Supply will be happy to cover return shipping fees.
-
We kindly ask that you do not send us returns without first obtaining a Return Merchandise Authorization (RMA). This is important so we can effectively keep track of your return and process your refund. RMAs are issued by Southwest Dental through our website as well as our customer service line. Contact 281.809.8506 and request information about RMAs.
Refund Policy
Full Refunds
When the full amount of the order is refunded, we cancel all unpaid installments on the order, and refund any amount the shopper had paid. We also send the shopper an email letting them know about their refund. Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10.
​
Partial Refunds
We consider any refund amount that isn't the total order amount to be a partial refund. When a partial refund is issued, we first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method.
​
Further questions on returns /refunds may be answered in detail through our customer service line at 281.809.8506 or answered directly via email at leland@southwestmedical.com Thank you for your business, and we look forward to meeting your needs.
​